Privacy policy
Last updated: 25/09/2025
Makely (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our services or visit our website.
Information We Collect
When you submit a design request, contact us, or make a payment, we collect personal details such as your name, email address, and project information. We also process billing details in order to complete transactions, though full card details are never stored by us and are handled securely by third-party providers such as Stripe or PayPal. We may also use the email provided via payment to schedule and conduct project kickoff calls. In addition, we may collect limited usage data, such as IP address, browser type, and pages visited, to help us improve our website and services.
How we use your information
We use the information we collect only to provide and deliver our design services, to communicate with you about your project by email or Slack, including scheduling and conducting kickoff calls, to process payments, and to improve our overall service. We do not sell or trade your personal information, and we will only share it with trusted providers where necessary to deliver the service, or with legal authorities where required by law.
Data Retention and Security
Personal data collected via payments and project communications will be retained as long as necessary to provide services, handle refunds, comply with legal obligations, and maintain project records. Design files and project records may be stored securely for future reference unless you request that they be deleted.
International Transfers
Because Makely works with global clients, your information may be transferred outside the UK. Where this occurs, we take steps to ensure that adequate safeguards are in place, such as standard contractual clauses, so that your rights remain protected.
Your Rights
Under data protection laws, you have certain rights. You may request access to the personal data we hold about you, ask us to correct or delete it, restrict or object to certain types of processing, or request portability of your data. If processing is based on consent, you have the right to withdraw that consent at any time. To exercise these rights, please contact us at hello@makely.studio.
Cookies
Our website uses cookies and similar technologies to operate effectively and to understand how visitors use our site.
Types of cookies we use:
Strictly Necessary Cookies – required for the website to function (e.g., security, page navigation).
Analytics Cookies – help us understand site usage and improve performance (e.g., Google Analytics). These are only activated after you give consent.
Functional Cookies – remember your preferences and improve experience.
Third-party cookies
We may use cookies set by third-party services such as:Google Analytics (website usage and performance tracking)Webflow (site functionality and hosting). These providers may process data outside the UK/EU under appropriate safeguards.
How long cookies remain on your device
Cookies may be stored for the duration of your session or for a fixed period (e.g., 1 day, 1 month, 1 year), depending on their purpose.
Managing and withdrawing consent
On your first visit, you will see a cookie banner that allows you to accept or reject non-essential cookies.
You can withdraw consent or change your preferences at any time by clicking “Cookie Settings” in the footer.
You may also control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The most recent version will always be published on our website, and we encourage you to review it regularly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@makely.studio