Terms of service

Last updated: 24/02/2026
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‍Makely (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our services or visit our website.

Information We Collect
When you submit a design request, contact us, or make a payment, we collect personal details such as your name, email address, and project information. We also process billing details in order to complete transactions, though full card details are never stored by us and are handled securely by third-party providers such as Stripe or PayPal. We may also use the email provided via payment to schedule and conduct project kickoff calls. In addition, we may collect limited usage data, such as IP address, browser type, and pages visited, to help us improve our website and services.

How we use your information
We use the information we collect only to provide and deliver our design services, to communicate with you about your project by email or Slack, including scheduling and conducting kickoff calls, to process payments, and to improve our overall service. We do not sell or trade your personal information, and we will only share it with trusted providers where necessary to deliver the service, or with legal authorities where required by law.
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Data Retention and Security
Personal data collected via payments and project communications will be retained as long as necessary to provide services, handle refunds, comply with legal obligations, and maintain project records. Design files and project records may be stored securely for future reference unless you request that they be deleted.

International Transfers
Because Makely works with global clients, your information may be transferred outside the UK. Where this occurs, we take steps to ensure that adequate safeguards are in place, such as standard contractual clauses, so that your rights remain protected.

Your Rights
Under data protection laws, you have certain rights. You may request access to the personal data we hold about you, ask us to correct or delete it, restrict or object to certain types of processing, or request portability of your data. If processing is based on consent, you have the right to withdraw that consent at any time. To exercise these rights, please contact us at hello@makely.studio.

Cookies
Our website uses cookies and similar technologies to operate effectively and to understand how visitors use our site.

Types of cookies we use:

‍Strictly Necessary Cookies – required for the website to function (e.g., security, page navigation).
Analytics Cookies – help us understand site usage and improve performance (e.g., Google Analytics). These are only activated after you give consent.
Functional Cookies – remember your preferences and improve experience.
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Third-party cookies
‍We may use cookies set by third-party services such as:Google Analytics (website usage and performance tracking)Webflow (site functionality and hosting). These providers may process data outside the UK/EU under appropriate safeguards.

‍How long cookies remain on your device
‍Cookies may be stored for the duration of your session or for a fixed period (e.g., 1 day, 1 month, 1 year), depending on their purpose.

‍Managing and withdrawing consent
‍On your first visit, you will see a cookie banner that allows you to accept or reject non-essential cookies.
You can withdraw consent or change your preferences at any time by clicking “Cookie Settings” in the footer.
You may also control cookies through your browser settings.

Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The most recent version will always be published on our website, and we encourage you to review it regularly.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@makely.studio

By submitting a design request and completing payment, you agree to these Terms of Service (“Terms”). Makely (“we”, “us”, or “our”) provides UX/UI, branding, and design services on a package basis. These Terms govern your use of our design services (“Services”) and form a legally binding agreement between you and Makely. If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these Terms.

1. Services and Payment
To start a project, you must first complete payment in full for your chosen package. After payment, we will contact you using the email provided at checkout to schedule a kickoff call, or you may book this directly using our scheduling link. This call allows us to align on your goals and scope before work begins. Services are provided on a package basis, as described on our website. Each package operates on a queue system where one request is completed before the next begins. Turnaround times are specified on the pricing page. Progress updates on your current design task are shared via Slack or email. You can submit feedback asynchronously, which will be incorporated into the next scheduled update. All fees are quoted and payable in United States Dollars (USD). Clients are responsible for any applicable taxes, duties, or local charges in their jurisdiction.

2. Process and Delivery
‍Work begins once payment has been received and either a kickoff call has taken place or sufficient requirements have been agreed via email or Slack. We aim to deliver a first version of your design within 72 business hours (Monday–Friday) of kickoff. More complex projects may take longer, and in such cases, we will notify you in advance. All communication regarding your request will take place via email or Slack.

3. Delivery Timeframes
We will use all reasonable efforts to deliver initial design drafts within 72 business hours (excluding weekends and UK public holidays) after the kickoff, depending on your package tier. Pro tier receives priority 48 hour turnaround. However, this timeframe is a target and not a guaranteed deadline. Larger or more complex projects may require additional time, and delays may also occur if the information provided is incomplete or unclear. Makely will not be liable for any loss, damage, or costs incurred as a result of delivery times extending beyond 72 business hours.

4. Refunds and Cancellations
You may cancel and request a full refund any time before the first design iteration has been delivered. Once work on your initial request begins, or a first version of any deliverable has been provided, all payments become non-refundable. Due to the high-quality and time-intensive nature of design work, no refunds are available after the first iteration is delivered or for any completed design deliverables. You may pause or cancel your subscription at any time before the next billing cycle. Cancellations take effect at the end of the current billing period, and no further charges will be applied thereafter.

5. Fair Use of Packages
Each update task should be clear, specific, and reasonably scoped to fit within the package purchased. Broad or unrelated tasks (e.g., “design my full app”) may be split into multiple updates or require an upgrade. We reserve the right to determine whether a task fits within fair use and adjust timelines accordingly.

6. Package Expiry and Rollovers
Your subscription remains active on a monthly basis. You may submit requests throughout your subscription period, and work continues on a queue system. If you pause or cancel your subscription, any in-progress work will be completed before the subscription ends, but no new requests can be submitted after cancellation.

7. Term and Termination
These Terms remain in effect while you use our Services. Either party may terminate Services by written notice, which may be sent by email. No refunds will be issued for Services that have already commenced. Any outstanding fees for additional requests or revisions become payable immediately upon termination.

8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of the use of our Services. Our total liability under these Terms shall not exceed the total fees paid by you for the Services giving rise to the claim.

9. Indemnification
You agree to indemnify and hold harmless Makely, its employees, contractors, and directors against any claims, losses, damages, liabilities, or expenses, including reasonable legal fees, arising out of your use of our Services, your submitted content, or any breach of these Terms.

10. Intellectual Property
Upon full payment, you will own the final design files delivered to you. Makely retains the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing. Source files or editable design files are included only if specified in your package.

11. Modifications to Terms
We reserve the right to update or amend these Terms at any time. Continued use of our Services after changes are published constitutes your acceptance of the revised Terms.

12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Us
If you have any questions about these Terms, please contact us at: hello@makely.studio

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