Terms of service
Last updated: 20 May 2026
Makely ("we", "us", or "our") provides strategic product design services. These Terms of Service ("Terms") govern your use of our design services ("Services") and form a legally binding agreement between you and Makely. By engaging our Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these Terms.
1. Services Overview
We provide product design services on two models:
Custom Projects: Fixed-scope engagements delivered in phases with defined milestones, timelines, and costs.
Partnership: Ongoing design support on a month-to-month basis with flexible scope. All projects begin with a discovery call to discuss your needs, goals, and determine the best approach.
2. Engagement Process
Discovery Call: You book a free 30-minute discovery call via our scheduling link. During this call, we discuss your product, challenges, timeline, and goals.
Proposal: If we're a fit, you'll receive a written proposal outlining scope, timeline, deliverables, and investment required.
Agreement: Once you accept the proposal, we'll send a formal agreement to sign. Work begins after the agreement is signed and initial payment is received.
3. Payment Terms
Custom Projects: Payment is structured by milestone or phase as outlined in your proposal. Each phase must be paid in full before work on that phase begins.
Partnership: Invoiced monthly. Payment is due at the start of each billing period. Services continue on a rolling month-to-month basis unless notice is given to pause or cancel.All fees are quoted and payable in Pounds Sterling (GBP) unless otherwise agreed. You are responsible for any applicable taxes, duties, or local charges in your jurisdiction.
4. Delivery and Timelines
Timelines are specified in your custom proposal or partnership agreement. We aim to deliver work within the agreed timeframes, but delivery dates are estimates and not guaranteed deadlines.Delays may occur due to incomplete information, scope changes, or external dependencies. We will communicate any anticipated delays as soon as reasonably possible. Makely will not be liable for any loss, damage, or costs incurred as a result of delivery extending beyond estimated timeframes.
5. Revisions and Feedback
Custom Projects: Each phase includes a reasonable number of revisions as specified in your proposal. Additional revisions beyond the agreed scope may incur extra charges.
Partnership: Feedback and revisions are incorporated as part of the ongoing work cycle. Major scope changes may require timeline adjustments.
All feedback should be provided via email or Slack in a clear and consolidated manner to avoid delays.
6. Cancellations and Refunds
Before Work Begins: You may cancel before work starts and receive a full refund of any payments made, minus any non-refundable deposit if specified in your proposal.
Custom Projects: Once a phase has commenced, payment for that phase is non-refundable. You may choose not to proceed to the next phase, but completed work is not refundable.
Partnership: You may pause or cancel with 30 days' written notice. Notice takes effect at the end of the current billing period. No refunds are issued for the current billing period once work has commenced.
7. Pausing and Resuming Work
Custom Projects: You may pause between phases. Paused projects can resume within 90 days without additional charges. After 90 days, we may require a new proposal to resume work.
Partnership: You may pause your partnership with 30 days' notice. To resume, provide 7 days' written notice. Availability to resume is subject to our schedule.
8. Scope Changes
Any changes to the agreed scope, deliverables, or timeline must be requested in writing and may require an amended proposal with adjusted fees and timelines. We reserve the right to refuse scope changes that significantly alter the original agreement or that are not feasible within the agreed timeline.
9. Term and Termination
Custom Projects: These Terms remain in effect until all phases outlined in your proposal are complete or the project is terminated by either party.
Partnership: These Terms remain in effect on a month-to-month basis until terminated by either party with 30 days' written notice. Either party may terminate Services immediately for material breach of these Terms. No refunds will be issued for work already commenced. Any outstanding fees become payable immediately upon termination.
10. Intellectual Property
Upon full payment, you will own the final design files delivered to you as specified in your proposal or agreement. Makely retains the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing. Source files, working files, or editable design files are included only if specified in your proposal.
11. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the engagement. This includes business strategies, product plans, user data, and any materials marked as confidential.
12. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of the use of our Services.Our total liability under these Terms shall not exceed the total fees paid by you for the Services giving rise to the claim in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Makely, its employees, contractors, and directors against any claims, losses, damages, liabilities, or expenses, including reasonable legal fees, arising out of your use of our Services, your submitted content, or any breach of these Terms.
14. Modifications to Terms
We reserve the right to update or amend these Terms at any time. Material changes will be communicated via email. Continued use of our Services after changes are published constitutes your acceptance of the revised Terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
16. Entire Agreement
These Terms, together with any proposal, agreement, or statement of work, constitute the entire agreement between you and Makely regarding the Services and supersede all prior agreements or understandings.
17. Contact Us
If you have any questions about these Terms, please contact us at: hello@makely.studio